FAQ
You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! Any questions please contact: support@warmwt.com.
What methods of payment do you accept?
We accept VISA, MasterCard, American express, Diners Club, Discover.
What if i enter the wrong email or address？
Please contact us because we can change your email address, name, and address, but we cannot change your order.
Can I use serval discount codes in one order?
If you need to purchase a large amount of products (more than 50 of the same product) or customize the entire household/hotel lamp,please contact us at support@warmwt.com and we will get back to you with discount information.
How should I prepare when shopping for lighting?
First, must know your budget. Second,you look for pictures from magazines or desgine websit that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.
How do I know which power supply supply to use?
First Determine the application environment(indoor dry, indoor damp and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft . Finally select a power supply that is equal to or more than the total wattage of the tape light.U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.
What is the best way to install my new lights for chandelier?
we attach installation instructions in every product we sell. If you think the installation is very complicate , we recommend you to contact a licensed contractor or electrician.
Welcome to contact us:
Our Email:
Our phone number:
+1 (720) 806‑0366
Our address：
795 Harlan St,
lakewood,CO 80214 US
Service Hours : Mon to Sat 9:00AM - 5:00PM